RETURN AND REFUND POLICY

Return & Refund Policy – HimPure Organic

At HimPure Organic, your satisfaction is our top priority. We stand behind the quality of our Himalayan Shilajit and strive to ensure every customer is happy with their experience.

🔄 Returns

Due to the nature of our product (health supplement), we only accept returns under the following conditions:

  • You received a damaged, leaking, or wrong item.

  • The return request is made within 48 hours of delivery.

  • The item is unused, unopened, and in original packaging.

Please note: Opened or used products cannot be returned due to hygiene and safety concerns.

💰 Refunds

Once we receive and inspect your return, we will process your refund within 5–7 business days.

  • Refunds are issued to the original payment method (for prepaid orders).

  • For COD orders, refunds are processed via bank transfer or UPI (as provided by you).

❌ Non-Returnable Items

  • Opened or used Shilajit jars

  • Products returned after 48 hours

  • Items not purchased through our official website

🚚 Return Process

  1. Contact us at support@himpureorganic.com or call +91 [Your Number] within 48 hours.

  2. Share photos and order details.

  3. Once approved, we will arrange for pickup or ask you to return the item.

  4. Refunds will be initiated after we receive and verify the product.

📩 Contact Us for Any Issues

We’re here to help. If you have any questions about your order, delivery, or refund process, please reach out to:

📧 Email: support@himpureorganic.com
📞 Phone: +91 [Your Number]